GLDN logo
GLDN logo
All articles

Tips for Sending Pieces Back To GLDNUpdated 5 months ago

If you need to send back an item to GLDN, please use these tips to ensure it arrives safely back to us:

1. Prepare Your Package 
Send your jewelry back in a bubble mailer. No large boxes will be accepted by the post office. Leave all packaging materials out - only send back your jewelry piece in a plastic baggie.

International customers address your package:

GLDN Order #......  (if you do not know your order number, reach out to customer care)

539 N 3rd Street 

La Conner, WA 98257

 

All packages must have a full name and order number clearly labeled on the outside of the package in order to be processed. 

 

3. Drop It In The Mail
US-based GLDN Exchange credits are issued when the package is posted.  Etsy and International Order Exchange credits are issued when the package is received and processed at our studio. 

All refunds are issued when the package is received and processed at our studio. 

 


Quick Tips for Packing and Shipping

  • Please do not ship items in a box.  Envelopes only, please. Do not include the original GLDN box or any packaging material.

  • Send pieces secured in individual bags within the package for extra safety.

  • Be sure pieces are clasped together to avoid tangling.

  • Ship your package via your local postal service (USPS for U.S. customers).

 

Repairs 

We offer a six-month warranty on all gold fill, rose gold, and sterling silver jewelry.  On solid gold pieces, we offer a three-year warranty.  We are happy to recreate any piece that is under warranty that has broken, tarnished or lost its shape. 

To begin a repair fill out this form and select Repair from the drop-down menu. 


Return or Exchange for Store Credit

US-based customers: 


International customer & Etsy purchases:


 

 

 

Was this article helpful?
Yes
No
Powered by