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Orders

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Help Center

Production times, Order Updates, Gifting Info, Shipping Info

Shipping & Orders

When will my order arrive?

How do I track my order?

Shipping and production times

International Shipping and Customs Policy

How much will shipping cost?

Can I upgrade my shipping after I make a purchase?

Where do you ship to?

Where is my order?

How do I update or cancel my order?

How do I change my shipping address?

What payment methods do you accept?

Are your prices listed in USD?

Do you honor pricing errors?

GLDN Partners: Placing your order

Do you gift wrap?

Gift Card FAQs

Do you send a receipt in the package?

Can you leave a gift note for the recipient?

What do you repair and how long does it take?

Will you replace lost pieces?

What do I do if my piece is tarnished?

Repairs

What items can I return and how do I return them?

What if my piece doesn't fit?

Tips for Sending Pieces Back To GLDN

What can I exchange and how can I exchange it?

How long will it take to process my refund?

How long does an exchange take?

Returns & Exchanges

Return Policy

Handwriting Pieces

Can I add a pendant or tag to an existing piece?

Can you stamp in foreign languages or using foreign alphabets?

What's the difference between stamping and engraving?

Personalization

Measuring Bracelets

Need a hand? Clasping A Bracelet Yourself

Bracelet Sizing

Measuring Necklace Length

How do I know what size chain fits me?

Necklace Lengths

Measuring Your Ring Size

Ring Sizing

Sizing

Do you offer other chain options?

Can gold make my skin turn green?

What metals do you offer?

Gemstones

Can I wear your pieces if I have sensitive skin?

Solid Gold vs. Gold-Fill vs. Gold-Plated

What does "gold-fill" mean?

What is "sterling silver?"

What is solid gold?

What is 14k rose gold-fill?

Does your jewelry contain nickel?

Materials

How do I clean my jewelry and how often should I clean it?

Summer Care Tips

Avoiding Tangled Jewelry and Correcting A Tangle

How should I store my jewelry when I'm not wearing it?

How do I clean and care for my jewelry?

Will my piece tarnish?

Can my jewelry get wet?

Jewelry Care

Materials and Care Tips

How We Give Back

Do you offer studio tours?

Do you have any stores or physical locations?

Do you wholesale your jewelry?

Are you hiring?

Where is your studio located?

More About GLDN

About GLDN

Shipping & Orders

Categories

Shipping

Orders

Gifts + Gift Cards