GLDN

To check the estimated arrival time for each piece, click the &#x201C;View Your Order&#x201D; button in your Order Confirmation email - this will take you to your order status page.<span data-sheets-textstyleruns="{&quot;1&quot;:0,&quot;2&quot;:{&quot;3&quot;:&quot;Arial&quot;}}&#xEE10;{&quot;1&quot;:23,&quot;2&quot;:{&quot;3&quot;:&quot;Arial&quot;,&quot;6&quot;:1}}&#xEE10;{&quot;1&quot;:27,&quot;2&quot;:{&quot;3&quot;:&quot;Arial&quot;}}" data-sheets-userformat="{&quot;2&quot;:31293,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:-671088640},&quot;15&quot;:&quot;-apple-system-font&quot;,&quot;16&quot;:10,&quot;17&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Why did I only receive some of the items in my order?&quot;}">FAQs&#xA0;<span data-sheets-textstyleruns="{&quot;1&quot;:0,&quot;2&quot;:{&quot;3&quot;:&quot;Arial&quot;}}&#xEE10;{&quot;1&quot;:23,&quot;2&quot;:{&quot;3&quot;:&quot;Arial&quot;,&quot;6&quot;:1}}&#xEE10;{&quot;1&quot;:27,&quot;2&quot;:{&quot;3&quot;:&quot;Arial&quot;}}" data-sheets-userformat="{&quot;2&quot;:31293,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:-671088640},&quot;15&quot;:&quot;-apple-system-font&quot;,&quot;16&quot;:10,&quot;17&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Why did I only receive some of the items in my order?&quot;}">Why did I only receive some of the items in my order? Orders with multiple pieces may ship separately, but all items should ship within a week of your initial shipping confirmation. Although the shipping confirmation email shows every piece in your order,&#xA0; it&#x2019;s not reflective of what&#x2019;s in your first package. If you get multiple shipments, you&#x2019;ll receive a new tracking number for each package. <span data-sheets-textstyleruns="{&quot;1&quot;:0,&quot;2&quot;:{&quot;3&quot;:&quot;Arial&quot;}}&#xEE10;{&quot;1&quot;:23,&quot;2&quot;:{&quot;3&quot;:&quot;Arial&quot;,&quot;6&quot;:1}}&#xEE10;{&quot;1&quot;:27,&quot;2&quot;:{&quot;3&quot;:&quot;Arial&quot;}}" data-sheets-userformat="{&quot;2&quot;:31293,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:-671088640},&quot;15&quot;:&quot;-apple-system-font&quot;,&quot;16&quot;:10,&quot;17&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Why did I only receive some of the items in my order?&quot;}">When will I know if my order has shipped? You&#x2019;ll get a shipping confirmation email from us once your pieces are on their way. <span data-sheets-textstyleruns="{&quot;1&quot;:0,&quot;2&quot;:{&quot;3&quot;:&quot;Arial&quot;}}&#xEE10;{&quot;1&quot;:23,&quot;2&quot;:{&quot;3&quot;:&quot;Arial&quot;,&quot;6&quot;:1}}&#xEE10;{&quot;1&quot;:27,&quot;2&quot;:{&quot;3&quot;:&quot;Arial&quot;}}" data-sheets-userformat="{&quot;2&quot;:31293,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:-671088640},&quot;15&quot;:&quot;-apple-system-font&quot;,&quot;16&quot;:10,&quot;17&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Why did I only receive some of the items in my order?&quot;}">Why hasn&apos;t my package moved? Keep an eye on the tracking link for a couple of days. If it still hasn&#x2019;t moved, your local post office will have the best idea of where your package will be. Still don&#x2019;t have an answer? Reach out to our&#xA0;<a href="mailto:support@gldn.com" target="_self">Care Team</a>. <span data-sheets-textstyleruns="{&quot;1&quot;:0,&quot;2&quot;:{&quot;3&quot;:&quot;Arial&quot;}}&#xEE10;{&quot;1&quot;:23,&quot;2&quot;:{&quot;3&quot;:&quot;Arial&quot;,&quot;6&quot;:1}}&#xEE10;{&quot;1&quot;:27,&quot;2&quot;:{&quot;3&quot;:&quot;Arial&quot;}}" data-sheets-userformat="{&quot;2&quot;:31293,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:-671088640},&quot;15&quot;:&quot;-apple-system-font&quot;,&quot;16&quot;:10,&quot;17&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Why did I only receive some of the items in my order?&quot;}">I&#x2019;ve emailed your team and haven&#x2019;t gotten a reply yet. Our current response time is 1-2 business days. We have a high volume of messages and we appreciate your patience while we answer every message in the order we receive them.

To check the estimated arrival time for each piece, click the “View Your Order” button in your Order Confirmation email - this will take you to your order status page:

FAQs
 
Why did I only receive some of the items in my order?Orders with multiple

When will my order arrive?

Shipping & Orders

Shipping

How do I track my order?

Shipping and production times

International Shipping and Customs Policy

How much will shipping cost?

Can I upgrade my shipping after I make a purchase?

Where do you ship to?

Where is my order?

How do I update or cancel my order?

How do I change my shipping address?

What payment methods do you accept?

Are your prices listed in USD?

Do you honor pricing errors?

Orders

GLDN Partners: Placing your order

Do you gift wrap?

Gift Card FAQs

Do you send a receipt in the package?

Can you leave a gift note for the recipient?

Gifts + Gift Cards

What do you repair and how long does it take?

Will you replace lost pieces?

What do I do if my piece is tarnished?

Repairs

What items can I return and how do I return them?

What if my piece doesn't fit?

Tips for Sending Pieces Back To GLDN

What can I exchange and how can I exchange it?

How long will it take to process my refund?

How long does an exchange take?

Returns & Exchanges

Return Policy

Handwriting Pieces

Can I add a pendant or tag to an existing piece?

Can you stamp in foreign languages or using foreign alphabets?

What's the difference between stamping and engraving?

Personalization

Measuring Bracelets

Need a hand? Clasping A Bracelet Yourself

Bracelet Sizing

Measuring Necklace Length

How do I know what size chain fits me?

Necklace Lengths

Measuring Your Ring Size

Ring Sizing

Sizing

Do you offer other chain options?

Can gold make my skin turn green?

What metals do you offer?

Gemstones

Can I wear your pieces if I have sensitive skin?

Solid Gold vs. Gold-Fill vs. Gold-Plated

What does "gold-fill" mean?

What is "sterling silver?"

What is solid gold?

What is 14k rose gold-fill?

Does your jewelry contain nickel?

Materials

How do I clean my jewelry and how often should I clean it?

Summer Care Tips

Avoiding Tangled Jewelry and Correcting A Tangle

How should I store my jewelry when I'm not wearing it?

How do I clean and care for my jewelry?

Will my piece tarnish?

Can my jewelry get wet?

Jewelry Care

Materials and Care Tips

How We Give Back

Do you offer studio tours?

Do you have any stores or physical locations?

Do you wholesale your jewelry?

Are you hiring?

Where is your studio located?

More About GLDN

About GLDN

When will my order arrive?Updated 3 years ago